Last year I wrote about the insufficient affordances in the design of the emergency breaks in Montreal’s Metro trains. While the trains have been in operation for more than 40 years, it seems providing intuitive user interfaces is still not considered important to the STM (Montreal Transit Corporation) even today. Consider this panel found outside the elevators which were newly installed at some stations:
Intuitively, which button would you press to call the elevator?
The correct answer is that both buttons issue a call but only the black button calls the elevator. The red button however issues an emergency call! With this panel design a lot of frustration is guaranteed.
So after only a few days, this design issue was “fixed” the following way:
Let’s see how long it will be before the yellow stickers fall off and the panel has to be completely replaced with a more intuitive design after hours of time and frustration have been wasted for many people.
Thanks to Fagstein for discovering this!